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To set up a Call line, in the Groups admin center, expand, select, and then select. Type a name for the Call line in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to add a resource account for this Call line.

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Select the button beside the resource account you wish to assign to this Call line. At the bottom of the pane, choose the button. If you require to develop a resource account: Under, select the button to add a resource account for this Call line. On the pane, search for any set of letters to pull up the outcomes dropdown.

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On the pane: Enter a detailed. Representatives see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, choose the button. Agents see the resource account name when they receive an inbound call.

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Designate outbound caller ID numbers for the representatives by specifying one or more resource accounts with a contact number. Agents can choose which outbound caller ID number to use with each outgoing call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable representatives to use for outbound caller ID purposes. Select the button beside the resource account with an appointed phone number. Select the button at the bottom of the pane. If you do not have a resource account with a designated phone number: Under, pick the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Key in a descriptive. Representatives see this name when a call is provided to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you've developed this new resource represent calling ID, you'll still need to: Choose a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you enable them. When you've chosen a language, pick the button at the bottom of the page. Specify if you wish to play a greeting to callers when they show up in the queue.

The uploaded recording can be no bigger than 5 MB. If you pick, the system reads the text that you type (as much as 1000 characters) when the Call queue answers a call. Keep in mind When utilizing Text to Speech, the text must be gone into in the language picked for the Call line.

Teams offers default music to callers while they are on hold in a line. The default music provided in Groups Call lines is totally free of any royalties payable by your company. If you want to play a specific audio file, pick and upload an MP3, WAV, or WMA file. Note You are accountable for individually clearing and securing all essential rights and approvals to use any music or audio file with your Microsoft Teams service, which might consist of copyright and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all appropriate rights holders, which may include artists, stars, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other parties who own, control or certify the music copyrights, sound impacts, audio and other intellectual home rights.

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Evaluation the requirements for including representatives to a Call queue. You can amount to 200 representatives by means of a Teams channel. You should belong to the team or the creator or owner of the channel to add a channel to the queue. To use a Teams channel to handle the queue: Select the radio button and choose (overflow answering service).

Select the channel that you wish to utilize (only standard channels are totally supported) and select. The following customers are supported when using a Teams channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac client Note If you utilize this option, it can use up to 24 hours for the Call queue to be fully functional.

You can add up to 20 agents individually and as much as 200 agents by means of groups. If you wish to include individual users or groups to the line: Select the radio button. To to the line: Select, search for the user, choose, and then choose. To to the line: Select, search for the group, choose, and then choose.

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Note New users contributed to a group can take up to 8 hours for their first call to show up. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be added as agents to the Call line. Important Known issue: Appointing private channels to Call queues When using a personal channel calls will be dispersed to all members of the team even if the personal channel just has a subset of group members.

minimizes the amount of time it considers a caller to be connected to an agent after the representative accepts the call. For conference mode to work, agents in the Call queue should use one of the following clients: The newest version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Only mode. Agents who do not satisfy the requirements aren't included in the call routing list. We suggest allowing conference mode for your Call queues if your agents are utilizing compatible customers (overflow virtual receptionist). Tip Setting to is the advised setting. overflow call answering service. When you've picked your call answering choices, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is needed if Teams users require to consult/transfer calls with Call lines. Agents might hear the configured music on hold in queue for approximately 2 seconds when very first joining the call.

If you require to utilize Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the mix of and isn't supported. If you need to use, select,, or as the.

When using and when there are less calls in line than available representatives, just the very first two longest idle representatives will exist with calls from the line. When using, there might be times when a representative gets a call from the queue soon after becoming not available, or a short hold-up in receiving a call from the line after appearing.